At PM Group, we believe that excellence is built through consistency, customer focus, and the dedication of our people. We are proud to share that the Patel Motors Maruti Accessories Team has been honoured with the MSGA Achievers Club Recognition, a prestigious national accolade presented during a special ceremony held in Udaipur.

The recognition is a testament to the team’s outstanding performance in the Maruti Suzuki Genuine Accessories (MSGA) business and reflects their unwavering commitment to delivering value beyond the vehicle purchase. By consistently focusing on quality, customer satisfaction, and operational excellence, the team has established itself among the top-performing accessories teams in the network.

Leading this achievement is Mr. Utkarsh Dewale, whose guidance, strategic direction, and commitment to excellence have played a significant role in the team’s success. Under his leadership, the Accessories division has continued to strengthen customer engagement while driving consistent business performance.

Recognition is a reflection of dedication, consistency, and the pursuit of excellence. At PM Group, we are proud to celebrate another significant milestone as members of our Eicher Trucks and Buses team were honoured at the Eicher Trucks and Buses Saksham Awards 2025–26, one of the company’s prestigious annual recognition platforms.

The awards celebrate exceptional performers across the Eicher dealer network, recognising individuals who have demonstrated outstanding leadership, sales excellence, and a strong commitment to delivering value to customers. This year, Patel Motors proudly secured top honours, reaffirming our position as one of the leading Eicher dealerships in the country.

A major highlight of the ceremony was the recognition of Mr. Kirondeep Tiwari, who was awarded Best Dealer Sales Manager (DSM) – LMD Trucks. This achievement is particularly noteworthy as it marks his second consecutive year receiving this prestigious title. His consistent performance, strategic leadership, and ability to inspire his team have played a vital role in strengthening Patel Motors’ presence in the Light & Medium Duty (LMD) Trucks segment.

Adding to the celebrations, Mr. Akhilesh Sharma was recognised as Runner-Up Performer DSE – LMD Trucks. His dedication, customer-first approach, and strong sales performance throughout the year have earned him this well-deserved recognition among the top-performing sales executives in the Eicher network.

These awards represent far more than individual accomplishments. They reflect the collective effort of an organisation committed to excellence at every level. Behind every recognition is a team that works together to build customer relationships, understand business needs, and deliver dependable mobility solutions backed by exceptional service.

At Patel Motors, success is built on a culture that encourages continuous learning, accountability, and high performance. Our teams are empowered to challenge themselves, embrace new opportunities, and consistently raise the benchmark. The achievements at the Saksham Awards are a direct outcome of this shared commitment to excellence.

The recognition also reinforces Patel Motors’ longstanding partnership with Eicher Trucks and Buses and our continued focus on delivering value to customers across the commercial vehicle segment. Every milestone motivates us to further strengthen our capabilities and continue contributing to the growth of businesses and industries that rely on dependable transportation solutions.

As we celebrate these achievements, we also recognise the many colleagues, mentors, and support teams whose contributions make such successes possible. Every award is the result of collaboration, perseverance, and a shared vision of excellence.

We extend our heartfelt congratulations to Mr. Kirondeep Tiwari on being named Best Dealer Sales Manager (DSM) – LMD Trucks for the second consecutive year, and to Mr. Akhilesh Sharma for securing the Runner-Up Performer DSE – LMD Trucks award.

Their achievements inspire all of us to continue striving for higher standards and reinforce PM Group’s commitment to building a culture where excellence is recognised, celebrated, and continuously nurtured.

The automotive retail industry is on the cusp of one of its most significant transformations. As artificial intelligence and robotics continue to evolve at an unprecedented pace, the way dealerships operate, engage with customers, and deliver services is set to change fundamentally.

At PM Group, we believe that the future of mobility extends beyond the vehicles we sell. It also lies in how we leverage technology to create smarter, faster, and more seamless customer experiences.

One of the most profound changes will be in the way dealerships connect and communicate with customers. AI-powered systems are rapidly becoming capable of understanding customer requirements, responding to enquiries with remarkable speed and accuracy, and interacting across multiple languages. These advancements have the potential to significantly enhance customer satisfaction by providing timely, consistent, and personalised support at every stage of the ownership journey.

Recently, our leadership team experienced an AI-powered call centre solution that demonstrated just how quickly this transformation is becoming a reality. The system was able to engage with customers across multiple departments and languages with impressive professionalism, consistency, and accuracy. From handling sales enquiries and service appointments to addressing customer concerns, the technology showcased the possibilities of a truly integrated customer support experience.